Technical Support

Canopy IT Solutions knows how important your information systems are to your home or business. Every minute of downtime on your PC can be causing you precious dollars of profit. Fear not, we offer on-site, off-site and remote support to ensure your systems are up to date and running as best as possible all the time.

If you require more information on a specific service, please don't hesitate to call us on (02) 6258 0659.

On-site Services
Instant Support
Wireless Network Setup	Looking to go wireless? We will install and encrypt a wireless network at your home or office.
Broadband Service	Want to upgrade to broadband? We can establish and configure a broadband account for you or fix a broken connection.
Router Configuration	Bought a new router and need it setup? Dont understand port fowarding? We can configure your router to your needs.
Dialup Service	Get onto the Internet with a dial up account or restore your broken dial up connection.
Network Troubleshooting	Having problems with your network? We can get your wired or wireless network back up to speed.
Software Services
Antivirus Install	Worried about viri? We can install and update an antivirus program to protect your PC.
Software Install	Purchased new software? We can install your new software and configure it to suit your needs.
Software Troubleshooting	Having trouble with your favourite program? We can have a technician get it running to your needs.
Hardware Services
Memory Upgrade	Speed up your computer by upgrading your memory (RAM) to fulfil your needs.
Hardware Installation	Whether it be a printer, DVD burner, a bigger hard drive or a new graphics card you desire, we can install it and configure it for your needs.
Maintenance
PC Setup and Customisation	Purchased a new computer? We can have a technician set it up and customise it for you.
Operating System Service	Has your computer crashed or not running up to speed? We can repair the damage to your operating system.
Data Transfer	Need to transfer your important information? We can have a technician move your data to a new computer or your laptop.

Off-site Services
Maintenance
Operating System Install	Do you need a windows reinstallation? We can reinstall windows for you including restoring all your files and installing the latest drivers and software updates for your computer.
Advanced Laptop Repair	Is your operating system broken? We can perform an operating system service to get it running properly.
Routine Computer Service	Is your computer due for a service? Canopy can get your computer back up to speed with services such as updating your key software and optimising your operating system to increase performance.
Data Protection
Data Recovery	Have you accidentally formatted your hard drive? Canopy can bring your data back to life!
Data Transfer	Do you need your old documents on your new computer? We can transfer your important files to your new computer.
Secure Deletion	Are you selling your computer? Canopy can permanently delete sensetive information and programs from your hard drive.
Upgrades
Performance Upgrade	Is your computer in the stone age? Canopy can provide a performance upgrade to your computer to match it with the big guns.
Memory Upgrade	Speed up your computer by upgrading your memory (RAM).
Software Install	Do you require the latest version of Microsoft Office? Canopy can install your new software and customise it to your needs.
Other
Insurance Damage Estimate	Has your computer been damaged? We can assess the damages and ensure that you get the right value for your computer equipment from the insurance company.

Remote Services
General Remote Services
Operating System Service	Is your operating system broken? We can perform an operating system service to get it running properly.
Basic Computer Service	Is your computer due for a service? Canopy can get your computer back up to speed with services such as updating your key software and optimising your operating system to increase performance.
Network Troubleshooting	Having problems with your network? We can get your wired or wireless network back up to speed.
Peripheral Setup	Do you have a new printer? Canopy can help your setup your new printer, camera, scanner or other device to ensure that it works properly with your PC.
Software Install	Bought a new program? We can help your setup your new software on your PC.